Loading...
Loading...
Maintenance & Support
Urgent issue resolution and downtime recovery
Rapid response to critical issues, downtime, and emergencies. Get your site or application back online fast with expert emergency support available 24/7.
When your website or application goes down, every minute counts. We provide emergency support for critical issues including server outages, application crashes, database failures, security breaches, and data recovery. Our emergency response team is available 24/7 to diagnose problems, implement fixes, and restore service quickly—minimizing downtime and business impact.
Everything you need for success
How we work with you
Receive emergency alert via phone, email, or monitoring
Assess severity and impact within 15 minutes
Quickly identify root cause using logs and monitoring
Restore service—rollback deployment, restore backup, fix issue
Confirm system is fully operational
Analyze incident and implement prevention measures
What you'll achieve
Minimize downtime and revenue loss
Expert emergency response 24/7
Fast recovery from disasters
Reduced stress during crises
Post-incident prevention measures
Peace of mind knowing help is available
Everything you need to know
Site completely down, database unavailable, security breach, severe performance degradation affecting all users, data loss, payment processing failure. Emergencies are issues causing immediate business impact. Non-critical issues handled through normal support.
Critical emergencies: initial response within 30-60 minutes, onsite diagnosis within 1-2 hours. Goal: restore service within 2-4 hours depending on issue complexity. We prioritize getting you back online over perfect fixes—implement workaround, then proper fix later.
We coordinate with hosting providers on your behalf—opening support tickets, escalating to engineers, monitoring resolution. If provider response is slow, we can migrate to backup infrastructure or alternative provider for business continuity.
Yes. 24/7/365 emergency support for critical issues (premium support plans). After-hours emergencies reach on-call engineer within 30-60 minutes. Standard support: business hours only, emergency hotline for premium/enterprise plans.
Let's discuss your project and how we can help you achieve your goals.