Dubai delivers service excellence. We build guest services platforms that empower staff to create exceptional experiences.
The Guest Services Challenge
Service excellence requires the right information at the right time. Technology enables staff to anticipate needs and respond efficiently.
Our Guest Services Solutions
Concierge Platform
Enable expert service:
- Request handling: Guest inquiries
- Reservations: Restaurant booking
- Experiences: Activity coordination
- Partners: Vendor integration
Service Requests
Respond efficiently:
- Multi-channel: App, call, in-person
- Routing: Automatic assignment
- Tracking: Status visibility
- Escalation: SLA management
Guest CRM
Know every guest:
- Profiles: Preference records
- History: Past stays and requests
- Recognition: VIP handling
- Notes: Staff observations
Task Management
Coordinate teams:
- Assignment: Task distribution
- Tracking: Progress monitoring
- Communication: Team messaging
- Handover: Shift transitions
Feedback and Analytics
Guest Feedback
- In-stay surveys
- Post-stay feedback
- Service recovery
- Trend analysis
Service Analytics
- Response metrics
- Completion rates
- Guest satisfaction
- Staff performance
Ready to elevate your guest services? Contact ZIRA Software to discuss your service platform needs.