Italian automotive excellence extends throughout the vehicle lifecycle. We build aftermarket systems that maintain customer relationships and drive service and parts revenue.
The Aftermarket Challenge
Aftermarket operations span parts catalogs, warranty claims, and service networks. Managing this complexity while preventing fraud and delighting customers requires specialized systems.
Our Aftermarket Solutions
Electronic Parts Catalog
Find the right part:
- VIN decode: Vehicle identification
- Interactive diagrams: Visual selection
- Supersession: Part number history
- Availability: Stock and lead times
Warranty Management
Efficient claims processing:
- Claim submission: Dealer workflow
- Validation: Automatic checks
- Fraud detection: Pattern analysis
- Settlement: Payment processing
Service Network
Enable your dealers:
- Parts ordering: Integrated purchasing
- Technical info: Service procedures
- Campaigns: Recall and TSB management
- Training: Technician certification
Customer Portal
Build loyalty:
- Service history: Complete records
- Appointments: Online scheduling
- Recalls: Safety notifications
- Loyalty: Rewards programs
Operations and Analytics
Claims Analytics
- Warranty costs
- Failure patterns
- Fraud indicators
- Recovery opportunities
Parts Performance
- Sales analysis
- Inventory optimization
- Pricing effectiveness
- Demand forecasting
Ready to optimize your automotive aftermarket? Contact ZIRA Software to discuss your aftermarket software needs.