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Case Study • 2024
HIPAA-compliant medical booking platform with real-time calendar sync, reminders, telemedicine visits, and patient portals built with Django and React.
Client
HealthFirst Medical Group
Industry
Healthcare & Medical
Timeline
March - September 2024
Team
8 people
HealthFirst Medical Group operates 6 clinics with 45 healthcare providers serving 28,000 patients. Their legacy appointment system required phone calls during business hours, leading to high call volumes and missed appointments. Patients couldn't book online, check availability, or reschedule easily. The practice needed a modern booking platform with online scheduling, automated reminders, telemedicine capabilities for virtual visits, and full HIPAA compliance for patient data protection.
The medical group was overwhelmed with phone bookings—staff spent 40% of their time scheduling appointments instead of patient care. No-show rates were 18% without automated reminders. Patients frustrated by long hold times were switching to competitors with online booking. The practice wanted to add telemedicine but their system couldn't support virtual appointments. Strict HIPAA requirements meant any solution needed comprehensive security and audit logging.
We built a comprehensive medical booking platform with Django backend ensuring HIPAA compliance and React patient portal. Patients can search available time slots across all providers and locations, book appointments online 24/7, and receive automated SMS/email reminders. The system integrates with their EHR via HL7 for patient data sync, supports telemedicine appointments with integrated video calling, and maintains complete HIPAA-compliant audit logs. Providers see unified calendars with automatic patient check-in notifications.
From discovery to launch
Workflow analysis, HIPAA requirements audit, EHR integration planning, and security framework design.
Django backend, appointment scheduling engine, provider calendar management, and EHR integration.
React patient portal, telemedicine video integration, automated reminders, and patient communication.
HIPAA security audit, penetration testing, staff training, data migration, and production launch.
The platform transformed patient experience and staff workflow. Online booking reduced phone volume dramatically, automated reminders cut no-shows by two-thirds, and telemedicine opened new revenue streams.
We built a HIPAA-compliant healthcare platform with Django for secure backend processing and React for patient experience.
"ClearPath has revolutionized how we operate. We went from overwhelming phone call volumes to 72% of appointments booked online. Our staff can now focus on patient care instead of answering phones. The automated reminders cut our no-show rate from 18% to 6%, recovering over $200k in lost revenue. Telemedicine has opened entirely new service lines—we're doing 4,200 virtual visits monthly. Patients love the convenience of booking appointments at midnight if they want. ZIRA Software built us a platform that's not only HIPAA-compliant but truly transformed our practice."
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